REASON® FrontLine™ RCAis a tool designed to complete an incident analysis in 15 to 30 minutes, the Lessons Learned functionality ensures that there is no need to re-invent the wheel each time a new employee starts or someone gets promoted.
You will get a real oversight of what is happening on the job; how issues are being resolved; how effective the solutions being put in place are and identify any emerging trends or problems escalating to critical event status.
"FrontLine™ combined with outsourced RCA support is all most small and medium organisations
need for incident tracking, corrective action tracking & sharing lessons learned."
| low cost | scalable | feature rich | evidence based |
| problem solving | performance improvement |
REASON® FrontLine™ is a stand alone software and methodology and is also sold as part of the complete REASON® Pro Software package.
REASON® In “FrontLine Mode”
One of the best ways to multiply the benefits of a REASON® Root Cause Analysis implementation is to include the people on the front lines of your organisation in the program.
Often, the front line of your organisation is where problems first present themselves. When you provide the skills and tools for effective problem solving to the front line, problems can be isolated, seen, and acted upon while they are still small and have not yet caused serious problems.
Each performance failure or adverse outcome is turned into a learning and performance improvement opportunity, your return on investment from problem solving is multiplied when you use REASON® in FrontLine mode the FrontLine analysis methodology is focused on systemic solutions and recording data for pro-active identification of emerging trends.
" when you use FrontLine to record your incident data and problem solving
corrective actions, identifying the emerging and escelating issues is easy
- putting in place corrective actions before the issues escelates to a crisis
is just part of the process!"
Before Frontline™, organisations were faced with the decision to either deploy a problem solving approach with rigor that was appropriate and necessary for dealing with major losses and compliance issues, but was impractical for application to minor issues, or opt for a less rigorous approach that helped deal with minor issues, but was not adequate for application to critical loss and compliance issues.
When you deploy Frontline as part of your REASON® implementation, you avoid that dilemma because REASON© can be applied in either Pro Mode by internally trained staff or via outsourced RCA workshops for those high profile cases or FrontLine™ Mode to deal with those day-to-day problems.
FrontLine™ Core Funtionality:
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A process that is designed to take 15-20 minutes to complete
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A process that is easy to learn and apply
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A process that narrows focus to the significant issues
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A process that focuses upon improving business processes
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A process with criteria for accuracy and completeness
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A Root Cause Wizard that guides the analysis to a solution quickly
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A convenient means to communicate and record solutions
The REASON® FrontLine™ methodology facilitates the recording of what is actually happening at the coal face. When issues escalate to a major fraud, a court case or the loss of a major contract due to non-performance the subsequent investigations always reveal a series of smaller incidents that when able to be seen together show that there is a critical business system failing. The big incident is the full escalation of that business system, or multiple business sytems failing.
With REASON® FrontLine™ you are readily able to analyse and see developing trends as the incident data is stored in a way that is focused on your business systems.
Training time for the use of REASON® FrontLine™ is minimal and it usually takes 15 minutes to half an hour to analyse or record and incident. When issues are able to be effectively resolved prior to escalating the return on this small investment is huge.
Frontline Has it's own Video if you watch REASON® online ...
